HVAC Service Dispatcher

Location: New Orleans/Metairie Area, LA

Who We Are

We are Mechanical Concepts LLC, an established equipment distribution and service company with a strong track record, now expanding our presence in the South Louisiana market.  We are the Factory-authorized service and warranty provider for Daikin Equipment.

This is a unique opportunity to join a growing operation at the ground level and be part of building a strong local service team from the start.

Overview

Mechanical Concepts LLC is seeking an organized, dependable HVAC Service Dispatcher to coordinate the daily activities of our field service team.

This role serves as the link between the office, technicians, customers, and vendors. The right candidate will be organized, customer-focused, and able to manage multiple priorities while keeping communication clear and accurate.

Key Responsibilities

  • Receive and respond to customer inquiries and service requests
  • Dispatch and schedule field technicians based on priority and availability
  • Coordinate preventive maintenance, service calls, repairs, and equipment startups
  • Communicate job status and requirements with customers, technicians, and vendors
  • Order materials for jobs as needed
  • Monitor service issues and ensure timely resolution
  • Manage maintenance schedules and provide updates as needed
  • Follow up on after-hours calls as needed
  • Review and verify technician hours and weekly time reports
  • Invoice completed service calls and jobs
    Maintain accurate dispatch board, job notes, and open call status
    Provide coverage when technicians are absent

Qualifications

  • HVAC dispatching experience preferred; strong office experience considered
  • High school diploma or equivalent required
  • Strong communication and customer service skills
  • Strong organization, time management, and prioritization ability
  • Ability to multitask and adapt in a fast-paced environment
  • Attention to detail and problem-solving ability
  • Proficiency in Microsoft Office (Word, Outlook, Excel)

Compensation and Benefits

  • Competitive pay based on experience
  • Full-time, non-exempt position
  • Paid bi-weekly, with overtime as needed
  • Paid vacation
  • Health insurance (50% company-paid for employee or family; eligibility after 90 days)
  • Long-term disability coverage (60% of salary; 100% company-paid after 90 days)
  • $20,000 company-paid life insurance (after 90 days)
  • 401(k) after one year with up to 4% company match
  • Profit-sharing contribution (historically funded)
  • 8 paid holidays

Work Environment

Full-time, in-office position in the Metairie / New Orleans area. Remote work only during weather events or illness.

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants, including individuals with disabilities and protected veterans.

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