Warranty Administrator/Claims Processor

Location: New Orleans/Metairie, LA

Who We Are

We are Mechanical Concepts LLC, an established HVAC equipment distribution and service company with a strong track record, now expanding into the South Louisiana market. We are the factory-authorized service and warranty provider for Daikin equipment.

This is an opportunity to join a growing operation and be part of building a strong local team from the start.

Overview

Mechanical Concepts LLC is seeking a Warranty Administrator / Claims Processor to support our service and parts operations.

This role is a key support function within the operation—ensuring warranty claims are processed accurately and followed through to resolution, while supporting both internal teams and manufacturer relationships.

The right candidate will take ownership of the warranty process, stay on top of details and follow through, and work closely with service, parts, and sales teams to keep jobs moving, issues resolved, and customers taken care of throughout the process.

Key Responsibilities

  • Review, process, and submit warranty claims in accordance with manufacturer guidelines and policies
  • Track claim status and follow up with manufacturers to resolve delays, discrepancies, or outstanding issues
  • Maintain accurate records of warranty work, including parts, labor, and claim documentation
  • Verify warranty coverage and clearly explain warranty terms and conditions
  • Work closely with the service team to coordinate warranty repairs and help ensure timely completion
  • Track and order warranty parts as needed to avoid service delays
  • Stay current on manufacturer bulletins, warranty policies, and procedures
  • Assist the service, parts, and new equipment sales departments with warranty-related questions or issues
  • Communicate with customers, technicians, and manufacturers to ensure a smooth warranty process
  • Process freight claims for damaged shipments
  • Process contractor claims for damaged or non-working products
  • Assist with other warranty- and claims-related duties as needed

Qualifications

  • Customer-focused attitude and ability to work effectively across departments
  • Strong proficiency in Microsoft Excel and other Microsoft Office applications
  • Excellent organizational and time management skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong attention to detail and accuracy
  • Strong written and verbal communication skills
  • Prior experience in a service or warranty administration role preferred
  • Knowledge of HVAC parts, repairs, and warranty procedures preferred, not required

Compensation and Benefits

  • Competitive pay based on experience
  • Performance-based incentive plan
  • Full-time position
  • Paid bi-weekly, with overtime as applicable
  • Paid vacation
  • Health insurance (50% company-paid for employee or family; after 90 days)
  • Long-term disability coverage (60% of salary; company-paid after 90 days)
  • $20,000 company-paid life insurance (after 90 days)
  • 401(k) after one year with up to 4% company match
  • Profit-sharing contribution (historically funded)
  • 8 paid holidays (eligible after 90 days)

Work Environment

Full-time, in-office position based in Metairie, LA. Remote work only during weather events or illness.

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants, including individuals with disabilities and protected veterans.

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